About Us

This The Ordinary page explains the store and its service commitments in a store-specific format. This page applies specifically to theordinarytep.shop.

Details from The Ordinary on our store
For purchases made through theordinarytep.shop, The Ordinary applies the following guidance on our store. The Ordinary independently operates this online store for a carefully selected range of The Ordinary. We aim to make product discovery clear, ordering straightforward, and post-purchase support dependable.

How The Ordinary handles questions and support
Customers using theordinarytep.shop can rely on the following The Ordinary guidance about questions and support. Questions about our store or products are welcome at Support@Theordinarytep.shop or 5127865297.

Our approach at The Ordinary to service commitments
Customers using theordinarytep.shop can rely on the following The Ordinary guidance about service commitments. We focus on clear service commitments: transparent product information, free standard U.S. shipping, responsive assistance, secure checkout, and a 30-day no-reason return and exchange option with return shipping paid by the store. We do not rely on invented brand stories or unsupported product claims; our goal is to earn trust through consistent service and policies customers can understand.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarytep.shop
Phone: 5127865297
Physical address: 148 Water St, Baltimore, Maryland, 21202, United States