Shipping

Shipping Policy

This The Ordinary page explains processing, delivery, and tracking in a store-specific format. This page applies specifically to theordinarytep.shop.

The Ordinary: delivery issues
This delivery issues section covers orders and visits through theordinarytep.shop for The Ordinary. For a delivery problem shown by tracking, or if an order arrives damaged or incomplete, contact Support@Theordinarytep.shop or 5127865297. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

Our approach at The Ordinary to tracking and addresses
This tracking and addresses section covers orders and visits through theordinarytep.shop for The Ordinary. Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

How The Ordinary handles processing and transit
This processing and transit section covers orders and visits through theordinarytep.shop for The Ordinary. Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

The Ordinary: returns after delivery
The following returns after delivery guidance applies to the The Ordinary storefront at theordinarytep.shop. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

The Ordinary: delivery area
Customers using theordinarytep.shop can rely on the following The Ordinary guidance about delivery area. Our delivery area is limited to addresses within the United States. Standard shipping is free.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarytep.shop
Phone: 5127865297
Physical address: 148 Water St, Baltimore, Maryland, 21202, United States