FAQ

Frequently Asked Questions

Use this guide from The Ordinary to review frequently asked shopping questions. This page applies specifically to theordinarytep.shop.

Our approach at The Ordinary to shipping cost
The Ordinary publishes this shipping cost guidance for customers using theordinarytep.shop. Do you offer free shipping?
Yes. Standard delivery within the United States is free.

payment methods at The Ordinary
This payment methods section covers orders and visits through theordinarytep.shop for The Ordinary. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

Details from The Ordinary on return shipping
This return shipping section covers orders and visits through theordinarytep.shop for The Ordinary. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

How The Ordinary handles refund timing
Customers using theordinarytep.shop can rely on the following The Ordinary guidance about refund timing. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

How The Ordinary handles contact options
The following contact options guidance applies to the The Ordinary storefront at theordinarytep.shop. How can I contact you?
Email Support@Theordinarytep.shop, call 5127865297, or write to 148 Water St, Baltimore, Maryland, 21202, United States.

Details from The Ordinary on delivery timing
Customers using theordinarytep.shop can rely on the following The Ordinary guidance about delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Our approach at The Ordinary to tracking
The Ordinary publishes this tracking guidance for customers using theordinarytep.shop. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.

What The Ordinary customers should know about products
Customers using theordinarytep.shop can rely on the following The Ordinary guidance about products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

How The Ordinary handles returns and exchanges
This returns and exchanges section covers orders and visits through theordinarytep.shop for The Ordinary. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarytep.shop
Phone: 5127865297
Physical address: 148 Water St, Baltimore, Maryland, 21202, United States