Refund

Refund Policy

For The Ordinary customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to theordinarytep.shop.

What The Ordinary customers should know about order problems
For The Ordinary customers at theordinarytep.shop, this section explains order problems. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

The Ordinary: eligibility
For The Ordinary customers at theordinarytep.shop, this section explains eligibility. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

The Ordinary: refund timing
Customers using theordinarytep.shop can rely on the following The Ordinary guidance about refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

How The Ordinary handles starting a request
For purchases made through theordinarytep.shop, The Ordinary applies the following guidance on starting a request. To start a return or exchange, contact us at Support@Theordinarytep.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Details from The Ordinary on exceptions
This exceptions section covers orders and visits through theordinarytep.shop for The Ordinary. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

What The Ordinary customers should know about support
Customers using theordinarytep.shop can rely on the following The Ordinary guidance about support. For return or exchange assistance, contact Support@Theordinarytep.shop or 5127865297.

condition of returns at The Ordinary
The following condition of returns guidance applies to the The Ordinary storefront at theordinarytep.shop. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinarytep.shop
Phone: 5127865297
Physical address: 148 Water St, Baltimore, Maryland, 21202, United States